FAQ

How do I cancel a hotel reservation online?

You may cancel your booked reservation by using the link on the Customer Service page or via the link on your confirmation email.

Find the reservation you would like to cancel and click the "Cancel Your Reservation" option below that reservation. You will be taken to a page that shows the details related to this reservation. A confirmation message will appear, and your cancellation confirmation will be emailed to you.

 

how do I modify my hotel reservation?

The best way to modify your reservation is to call us. Our customer service representatives can help you find alternative room types, dates, or hotels to ensure your stay will match your updated needs.

 

I cancelled my hotel reservation. When will I be credited?

We will process your refund immediately after you cancel, and you should see a credit on your billing statement within 30 days or less of cancelling your booking, or on your next billing cycle. If you do not see the credit after 30 days, call our customer service team.

 

If I change a hotel reservation, will I still get the same rate?

Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation.

 

What is your cancellation policy?

Each hotel has its own change and cancellation policy which we are required to pass on. We provide the policy for each hotel in several places throughout the site. The easiest way to find it is on the "Description" tabs of the individual hotel, after entering your travel dates. You can also find the change and cancellation policy while making your reservation and in your email confirmation.

 

In order to offer the most competitive rates, some bookings have non-refundable terms so they are not eligible for a refund once purchased.  The one exception is if you have purchased a travel insurance policy for your booking and the reason for your change is covered under that policy. 

Please note that non-refundable reservations cannot be changed or modified; please check your reservation policy before making a change.

If you need to make a change after you’ve booked a reservation, you can view your hotel's change and cancellation policy in your confirmation email.

 

Will I be charged a night's stay if I miss my reservation or arrive late?

You may be charged a penalty fee by the hotel, depending on the cancellation policy for the booking. We recommend that you check the hotel's cancellation and late arrival policy. Please note: If you fail to notify the hotel about a late arrival, your reservation may be cancelled.

 

Can I indicate special room requests or preferences, such as connecting rooms, bed type, smoking type, or early check-in?

Each hotel's amenities and room features are listed on the hotel details page. To make sure you only view hotels with certain amenities, filter your search by clicking the check box for the features you prefer. For additional special room preferences, it's best to book by phone.